New threat resolution center revolutionizes cyber support, dramatically lowering resolution time and getting users back to using the mobile apps they love.
Appdome has launched its new Threat Resolution Center, powered by GenAI.
The new Appdome Threat Resolution Center leverages the power of GenAI to provide real-time, context-specific, step-by-step guidance for end users to resolve threats and attacks on mobile devices quickly.
This gives mobile support teams and end users the information they need to get past any attack fast.
It also shrinks the mobile attack surface by speeding removal of mobile threats on end user devices. Mobile support teams also realize a boost in productivity by delivering faster mean time to resolution (MTTR) and reducing overall cost of threat response for all end users.
“We’ve been evaluating LLMs and GenAI as part of the threat response lifecycle since GenAI came on the scene,” said Tom Tovar, Co-creator and CEO, Appdome.
“Threat Resolution Center leverages two new innovations at Appdome – our new ThreatCode and Threat Resolution Agent- with GenAI to quickly synthetize massive amounts of unstructured data into step-by-step instructions that stop cyberattacks, malware and other threats on mobile end user devices fast.”
Katie Norton, Research Manager, DevSecOps and Software Supply Chain Security, IDC, said: Detecting and removing threats and attacks can feel impossibly difficult. Appdome’s ThreatCode and Threat Resolution Agent aim to address this challenge by leveraging RAG-optimized GenAI, automatically creating and chaining GenAI prompts to bring threat-specific, context-aware instructions that seek to balance quick threat resolution with a high-quality user experience.”
When an attack or threat is detected by an Appdome-protected mobile app, the Appdome Defense Framework in a mobile app dynamically generates a context-specific ThreatCode.
The ThreatCode is encoded with detailed and specific data about the threat, attack method, device, OS and other information, providing the DNA of each attack on the mobile end user’s device.
Support, engineering or cyber personnel at mobile brands and enterprises enter the ThreatCode into Appdome’s Threat Resolution Center where Appdome’s Threat Resolution Agent generates the GenAI-prompts using RAG to query and optimize responses from GenAI for the attack.
The resolution response includes how to identify and understand the attack, how to find the attack and the step-by-step instructions to remediate or remove the mobile threat on the end user’s device, creating true self-service threat response and real-time threat resolution for mobile end users.
“Better threat resolution is critical to better brand loyalty and the best end user experience,” said Chris Roeckl, Chief Product Officer, Appdome.
“Legacy products get in the way of app experience, doing little more than crashing the app with no data about the attack and no way to help the user. Appdome, by comparison, puts the user first by removing the engineering burden and the support burden from the cyber defense lifecycle.”
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