Air Canada has asked Mobile+ app users to reset their accounts as a security precaution.
The company said in an online notice that it had detected unusual login behaviour with Air Canada’s mobile app between Aug. 22 and 24.
Action was taken to immediately block these attempts and the firm implemented additional protocols to protect against further unauthorised attempts. As a precaution, it has locked all Air Canada mobile app accounts to protect customers’ data.
The company said credit card information was protected but, as a continued best practice, customers should always monitor credit card transactions and contact their financial services provider immediately if they become aware of any unusual or unauthorised activities.
In a statement, the company said: “If you stored your passport information on your profile, the Government of Canada’s passport website advises that the risk of a third party obtaining a passport in your name is low if you still have your passport, proof of citizenship and supporting identity documents.
“Also, according to the website, the Government of Canada cannot issue a new passport to anyone based on only the information found in a passport.
“Your privacy and the protection of your data are extremely important to Air Canada. Our security is multi-layered, and we work with leading industry experts to continuously improve our practices as technology and security procedures evolve.”
